The One DHS Standards and accompanying evidence guide will further reinforce the monitoring and evaluation theme from HASS. All services will have to provide evidence that they are monitoring and evaluating their activities against the new standards.

Please go to the following link for the article in the August 2011 edition on Parity, if you would like some suggestions for reinvigorating the evaluation process in your quality improvement work.

Take a look this presentation and handout on "competencies for facilitators" for tips on keeping yourself, staff and management motivated and communicating your message.

What is the role of a facilitator of continuous quality improvement in an organisation? People who have been designated as the initial contact to deal with QICSA or another assessment body are more than "compliance officers."

Some of the skills needed are: negotiation, persuasion, project management, consensus building, and understanding of the capabilities of the organisation's workforce and the ability to direct and advise on change management activities etc,.

Please click on the link below to read more about these skills.

This article might help you with implementation change management activities in the workplace, such as accreditation/quality work.