A list of contacts and web links for accreditation, training and human resource management information for the homelessness sector.

Take a look at this presentation and handout on "competencies for facilitators" for tips on keeping yourself, staff and management motivated and communicating your message.

What is the role of a facilitator of continuous quality improvement in an organisation? People who have been designated as the internal contact to deal with QICSA or another assessment body are more than “compliance officers.”

Some of the skills needed are: negotiation, persuasion, project management, consensus building, an understanding of the capabilities of the organisation’s workforce and the ability to direct and advise on change management activities etc,.

Please click on the link below to read more about these skills.